Staying safe is paramount in recovery situations, and having properly rated gear is key. The ARB Soft Connect Shackle has been updated with UHMWPE (Ultra High Molecule Weight Polyethylene) high tensile, CE certified, synthetic rope. UHMWPE rope is used in many of the synthetic rope applications on winches and purpose-built tow straps. Rated at 14.5T breaking strength, the ARB Soft Connect Shackle is engineered to float in water, be resistant to short-term UV radiation, and provide superior strength. Updating the protection to the UHMWPE rope in the ARB soft shackle, the UHMWPE synthetic rope is encased in a high tensile, braided shield. The braided shield improves abrasion resistance to protect the UHMWPE synthetic rope and further protect against cuts and abrasions when in use. The larger soft shackle connection is formed by passing the large ball end knot through the open loop, the loop then tightens around the knot when used and pulls securely against the large formed knot during recovery. The knot cannot let go and loop tightens securely around the knot forming the connection. The ARB Soft Connect Shackle is suitable for vehicles up to 3.5T GVM and has a breaking strain of 14.5T. The ARB Soft Connect Shackle acts as a fuse in a recovery situation, breaking generally before any rated metal components that it is attached to should break. This removes flying metal projectiles in recovery situations and provides a safer recovery for persons involved in the recovery and bystanders. The Soft Connect Shackle also provides flexibility for attaching your strap to a rated recovery point. Always follow correct recovery procedures and put safety for you and everyone else first before attempting any recovery. Protecting and storing your ARB Soft Connect Shackle when not in use is done with the included drawstring carry bag. The bag incorporates a mesh and nylon case to allow for sufficient drying as well as protecting and providing easy storage in your recovery kit.
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Shipping Policy
Order Processing
- Most in-stock orders are processed within 1-2 business days.
- Orders placed after business hours, on weekends, or holidays will be processed on the next business day.
- Custom, made-to-order, or special-order items may require additional processing time. If extended lead times apply, we will notify you as soon as possible.
Shipping Methods
We ship throughout the continental United States using trusted carriers such as UPS, FedEx, USPS, and LTL freight carriers for oversized items.
Shipping options and estimated delivery times are displayed during checkout.
Free Shipping
Free shipping may be offered on qualifying products or orders. Free shipping applies only to eligible locations within the contiguous United States and excludes oversized freight shipments unless otherwise noted.
Freight Shipments
Large items such as bumpers, some lift kits, and other oversized products may require freight delivery.
Customers are responsible for:
- Providing an accessible delivery location.
- Inspecting the shipment before signing for delivery.
- Noting any visible damage on the carrier's delivery receipt.
- Reporting concealed damage within 48 hours of delivery.
Failure to note shipping damage at delivery may affect the ability to file a freight claim.
Delivery Delays
While we make every effort to ensure timely delivery, shipping dates are estimates and may be affected by weather, carrier delays, manufacturer availability, or other circumstances beyond our control.
Return Policy
We want you to be completely satisfied with your purchase.
Standard Returns
Most new, unused products may be returned within 30 days of delivery.
Returned merchandise must:
- Be unused and uninstalled.
- Be in its original packaging.
- Include all hardware, instructions, and accessories.
- Be in resalable condition.
Return Authorization
A return Merchandise Authorization (RMA) is required before returning any item.
Returns sent without prior authorization may be refused.
Non-Returnable Items
The following items are generally non-returnable unless defective or shipped in error:
- Custom or made-to-order products
- Painted or color-matched items
- Special-order products
- Electronics that have been installed or activated
- Spray-in bedliners or installed services
- Clearance, closeout, or final sale items
- Gift cards
Return Shipping
Unless the return is due to our error or a manufacturer's defect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Restocking Fees
Certain manufacturers may charge a restocking fee, typically between 10% and 25%, depending on the product and supplier. Any applicable restocking fee will be deducted from your refund.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery.
- Save all packaging materials.
- Provide photos of the product, packaging, and shipping label.
We will work quickly to replace the item or resolve the issue.
Defective Products
Products covered by a manufacturer's warranty may be repaired or replaced according to the manufacturer's warranty policy.
Our team will gladly assist you with the warranty process whenever possible.
Refunds
Once your return is received and inspected, refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.
Order Cancellations
Orders may be canceled prior to shipment.
Once an order has shipped, it cannot be canceled and must follow the standard return process.
Custom or special-order products may not be canceled once production has begun.
Installation Recommendation
Many truck accessories require professional installation.
We recommend having products installed by a qualified installer. Damage resulting from improper installation is not covered under our return policy. Please contact one of our store locations for professional installation.
Questions?
If you have any questions regarding shipping, returns, warranty claims, or your order, please contact our customer service team.
We're committed to providing exceptional service and helping you find the right products for your truck, Jeep, SUV, or commercial vehicle.
